The pandemic that we are suffering from the spread of the COVID-19 virus has led companies and institutions to take the necessary measures to performa safe and adequate service, in accordance with the demands of the current situation and the guests’ request for their safety.

In the field of travel industry, this type of protocol is absolutely necessary, since by taking extreme precautions we will be ensuring the safety of those who travel with us and that of the people who assist our guests during the stay in Madrid.

Cross Check is aware of the extraordinary situation we are all experiencing and for this reason, it has recognized the cleaning protocols of its properties, adapting them to the current circumstances and taking extreme care so that every corner of each apartment is perfectly clean and disinfected following the advice and recommendations by the health authorities.

On the other hand, Cross Check is also concerned about the safety of our employees, especially those who must carry out the check-in process and also those who must perform maintenance and cleaning tasks in the apartments.

For this reason, a series of guidelines have been specified to regulate the processes of check-in, cleaning and maintenance in order to preserve safety for everyone and guarantee the proper performance of daily tasks of the workers affected by these activities.


The cleaning personnel of each property will use protection material consisting of:

  • Gloves
  • Mask
  • Plastic shoes protection

In this way, while cleaning tasks are being carried out, the person who performs them and the surfaces being cleaned will be completely safe and isolated.

After each cleaning service, all used materials will be thrown out safely and hands will be cleaned.

The cleaning staff will always ventilate all the rooms of the property during the cleaning process, at least, for 2 hours.

The person who carries out the cleaning and disinfection work uses bleach and other virucidal products. They are used by mixing 20ml. of the product in 980ml. of water leaving the product to act for 5 minutes on the surface and then, rinsing.

This procedure will be performed, with special care, on the following surfaces:

  • Door knobs and windows and drawers handles.
  • Handrails.
  • Swithches and buttons.
  • Intercoms.
  • Remotes control (tv, dvd,…).
  • Appliance surfaces, tables, chairs and other furniture.
  • Cooking utensils.
  • WC flush buttons
  • Apartments keys.

All textile clothing will be washed at more than 60 degrees centigrade of temperature.

The buildings where properties are located have their own protocols for their cleaning services and disinfection procedures in the common areas.


The welcome of the guests is one of the most important moments of the stay, because in addition to the presentation of the apartment to the guests, it is when the correct use of appliances in the property is explained and also when useful information is given in order to have a comfortable stay in the city.
Information such as cultural, leisure, food, supermarkets recommendations, etc…

Knowing the importance of in-person check-in, Cross Check will not change it for automatic check-in, as we understand that it would mean a significant decrease in the quality of service and what the customer expects to receive upon arrival in our apartments.

However, given the current circumstances, the check-in personnel will take a series of guidelines on clothing and behaviour, that we believe are necessary
for the safety of the guests and the staff:

  • The person doing the check-in will have hands cleaned with hand sanitizer gel.
  • The person doing the check-in will always keep at least 1.5 – 2 meters safe distance with the guests.
  • The person doing the check-in will wear plastic protection shoes.
  • Guests can leave their shoes outside the apartment. Should they prefer plastic shoes protection, we will provide them.

The guests will find inside the apartment by courtesy of Cross Check:

  • Hand sanitizer gel.
  • Hand soap
  • Masks.
  • Disposable tissues.


During the stay in the apartment it will be unavoidable to carry out outdoor activities such as visiting the city, strolling through the streets, going to shops, restaurants, bars, supermarkets…

In all these cases we must inform our guests about the recommendations of the health authorities:

  • Keep your hands cleaned using hand sanitizer gel.
  • Avoid touching your eyes, mouth and nose.
  • Always keep a safety distance of at least 1.5-2 meters between yourself and another person.
  • Upon arrival at the apartment, leave at the entrance the objects that you have touched being outside, such as cell pones, wallets, etc…
  • Clean properly the objects that you have brought from the outside using disposable tissues and the sanitizing gel provided.

We wish you a pleasant stay